Two versions (not the "Educational" version) do not play and instead come up with blank DVD message. Have you sent the correct European format out?


We had this happen before and every time it was resolved by adjusting the settings on the DVD player. It is not working only on very old or otherwise special players. Please, try playing the DVDs on your computer with the VLC player (or any other DVD program). If it is, indeed a defective DVD, please send it back to us and we will immediately send you a replacement.